Terms and Conditions for Carpet Cleaners in London
Welcome to our comprehensive Terms and Conditions for carpet cleaning services in London. By engaging our services, you agree to abide by the following terms, ensuring a transparent and satisfactory experience for both parties involved.
1. Definitions
- Service Provider: The carpet cleaning company offering services.
- Customer: The individual or entity requesting carpet cleaning services.
- Agreement: The contractual terms between the Service Provider and the Customer.
2. Services Provided
We offer a range of carpet cleaning services, including but not limited to:
- Steam cleaning
- Dry cleaning
- Stain removal
- Deodorizing
- Protective treatments
All services are performed using industry-standard equipment and environmentally friendly cleaning agents.
3. Booking and Scheduling
Bookings can be made through our online platform or by contacting our customer service. Upon confirmation, a detailed schedule will be provided. We strive to adhere to the agreed schedule, but timelines may vary due to unforeseen circumstances.
3.1 Changes to Bookings
Customers may request changes to their bookings up to 24 hours in advance. Changes made within this window are subject to availability.
4. Pricing and Payments
Our pricing structure is transparent and competitive. Prices are determined based on:
- Type and size of carpet
- Level of soiling
- Additional services requested
Payment is required upon completion of the service, with options including cash, credit/debit cards, and online payments.
4.1 Additional Charges
Any additional services requested during the cleaning process that were not part of the original agreement may incur extra charges, which will be communicated and approved before proceeding.
5. Cancellations and Refunds
We understand that plans can change. Cancellations made more than 24 hours in advance will not incur any fees. Cancellations made within 24 hours may be subject to a cancellation fee of up to 20% of the total service cost.
Refunds are processed under the following conditions:
- If services were not rendered as agreed.
- In cases of unsatisfactory service quality.
6. Customer Obligations
Customers are responsible for ensuring that the carpets are accessible and free from large obstacles or furniture before the scheduled service.
Additionally, customers must inform the Service Provider of any pre-existing damages or special requirements prior to the commencement of services.
7. Limitations of Liability
While we strive to provide the best possible service, the Service Provider is not liable for:
- Pre-existing carpet damages unrelated to our services.
- Damage caused by improper handling of electronic devices or fragile items left in the service area.
- Delays caused by factors beyond our control, such as extreme weather conditions.
8. Warranty and Guarantees
We offer a satisfaction guarantee. If the customer is not satisfied with the service provided, we will work to rectify the issue at no additional cost, subject to the terms outlined in this agreement.
8.1 Effective Date
These terms and conditions are effective from the date of service booking and remain in effect until the completion of services.
9. Privacy Policy
Your privacy is important to us. Personal information collected during the booking process will be handled in accordance with our Privacy Policy. We commit to not sharing your data with third parties without your consent, except as required by law.
10. Governing Law
This agreement is governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located within London.
11. Dispute Resolution
In the event of a dispute, both parties agree to seek an amicable resolution through mediation before pursuing legal action.
11.1 Mediation Process
Should a disagreement arise, a neutral mediator will be appointed to facilitate discussions and help reach a mutually acceptable solution.
12. Amendments to Terms and Conditions
We reserve the right to amend these terms and conditions at any time. Any changes will be communicated to customers at least 30 days prior to implementation.
Continued use of our services after such amendments will constitute acceptance of the revised terms.
13. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14. Entire Agreement
This document constitutes the entire agreement between the Service Provider and the Customer, superseding all prior agreements or understandings.
15. Acceptance of Terms
By booking and using our carpet cleaning services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
